CUSTOMER CARE

At New Shehnaz Fish Merchant, we’re committed to delivering not only premium-quality seafood but also a seamless and transparent customer experience. Below are our key policies and support information for your convenience.

Store Policy

All products are offered fresh or frozen, depending on availability and customer preference.
Orders should be placed at least 24–48 hours in advance for bulk or special items.
Returns or replacements are accepted only for verified quality concerns reported within 4 hours of delivery.
We reserve the right to refuse service in case of non-compliance with order terms or misuse of services.

Privacy & Safety

Your privacy matters to us. All personal and business information shared with us is stored securely and used only for order fulfillment, customer service, or business communications.
We do not share or sell your data to any third parties.
Our facilities follow strict hygiene standards and food safety protocols, including HACCP compliance, to ensure product integrity from shore to shipment.

Wholesale Inquiries

We welcome bulk buyers, hotels, restaurants, exporters, and distributors to reach out for:
- Custom pricing and quantity deals
- Product catalogues
- Regular supply contracts and logistics support
To get started, contact our sales team at [insert your email or phone number] or fill out our Wholesale Inquiry Form online.

Payment Methods

We offer flexible and secure payment options, including:

Bank Transfers (NEFT/RTGS)
UPI & QR Code Payments
Major Credit/Debit Cards
Cash on Delivery (for local clients only)

Wholesale clients with ongoing accounts may request customized payment terms.